Trade Sphere FX ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our platform.

1. Information We Collect

1.1 Information You Provide

• Account information: full name, email address, phone number, country, city
• Financial information: deposit amounts, withdrawal details, payment method data
• Communication data: support tickets, chat messages, contact form submissions
• Profile data: profile image, referral code usage

1.2 Information Collected Automatically

• Device and browser information (user agent, screen resolution)
• IP address and approximate location
• Usage data: pages visited, features used, timestamps
• Transaction logs and activity records

2. How We Use Your Information

• To create and manage your account
• To process deposits, withdrawals, and investment transactions
• To calculate and distribute ROI payments and referral commissions
• To send important notifications about your account and transactions
• To provide customer support and respond to inquiries
• To prevent fraud, money laundering, and unauthorised access
• To improve our platform, features, and user experience
• To comply with legal and regulatory obligations

3. Data Storage and Security

Your data is stored on secure servers with the following protections:

• Passwords are hashed using bcrypt with appropriate cost factors
• All data transmission is encrypted via HTTPS/TLS
• CSRF protection on all forms to prevent cross-site attacks
• Session security with secure, HTTP-only cookies
• Regular security audits and monitoring
• Access controls limiting employee access to user data

4. Data Sharing

We do not sell your personal data. We may share information with:

• Payment processors (M-Pesa/Safaricom, mobile money providers) to process transactions
• Law enforcement or regulatory authorities when required by law
• Service providers who assist in operating our platform, under strict confidentiality

5. Cookies and Local Storage

We use essential cookies for session management and theme preference storage. We do not use third-party tracking cookies. Analytics tools (if enabled) collect anonymised usage data to improve the platform.

6. Your Rights

You have the right to:

• Access and review your personal data via your Profile page
• Update or correct inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications via Settings
• Request a copy of your data in a portable format

To exercise these rights, contact us at support@tradespherefx.com.

7. Data Retention

We retain your personal data for as long as your account is active. Transaction records are kept for a minimum of 7 years for regulatory compliance. After account deletion, personal data is removed within 30 days, while anonymised transaction records may be retained for analytics.

8. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that a minor has created an account, we will take steps to delete it.

9. International Data Transfers

Your data may be processed in servers located outside your country. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notification. Your continued use of the platform after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact our Data Protection team at support@tradespherefx.com.